Refund Policy - we are happy to exchange an item which is not suitable however, we do not refund. Items for exchange must be returned unopened in original packaging within 7 days of receipt. Please contact us for approval by email to: 

 

charlottedouglasbooks@gmail.com

Exchange - item freight charges will be at the expense of the customer.

Faulty Stock - all items are checked thoroughly before dispatch. Please contact us immediately for return approval.

This Agreement shall be governed by the laws of the United Kingdom and any dispute arising out of or in connection with the term and conditions herein shall be finally adjudicated under the exclusive jurisdiction of the Courts of the United Kingdom."